Got a Question?

SmartDuka is an online department store with hundreds of retailers and wholesellers from around the world and your own country.

When you shop on Smartduka or any affiliated vendor store you always get the same trusted service, which includes:

- Free international shipping to Africa.
- Free shipping between two countries in Africa.
- Pay local in your preferred local way.
- Door to door delivery, no complicated re-shipping.
- The price you see is what you get, no funny surprises.
- No middlemen, no service fees.
- Foreign taxes and VAT lifted off, so you avoid paying twice.
- Option of local return, also when you buy in USA or Europe.
- Only genuine products - no fakes.
- Money Guarantee.

All vendors are vetted and we only sell genuine products.

We are true online shopping the way it should be. Enjoy.

Best wishes,
SmartDuka Team

FAQ

This shop and Vendor is approved by SmartDuka.

All Shops approved by SmartDuka use the same customer friendly rules, so you can shop safely.

Regardless which country you shop in, you enjoy:

  • Free international shipping to Africa and across Africa.
  • Door-to-door delivery.
  • You can use your preferred local payment option.
  • The product prices you see is what you pay.
  • No middlemen, no service fees, and foreign taxes and VAT is lifted off, so you avoid paying twice.
  • You can local return, also when you shop abroad.
  • Money Guarantee - SmartDuka guarantee your payment. 

 We have 24/7 Customer Care in Africa - all day, all night, all year.

YES.

You get FREE International shipping when you shop at any vendor approved by SmartDuka.

  • When you shop in USA or Europe with delivery to Africa, you get free international shipping.
  • When you shop between two countries in Africa, you get free international shipping.
  • When you shop African designers with delivery to Europe, you get free international shipping.

You only pay the local delivery fee.

YES.

We offer both retail and wholesale.

Any product on SmartDuka has an indication if it is wholesale or retail.

You can shop from these countries and we deliver at your door:

  • United States.
  • United Kingdom.
  • United Arab Emirates.
  • Multiple African countries.
  • Scandinavia - that is Denmark, Sweden, Norway (very far north).
  • Germany.

 

We deliver to selected countries in Africa, which you can see in the footer of this page.

We also deliver to Europe (when you shop from Africa).

The location of this vendor shop is shown in the footer at the bottom of the page.

All vendors are covered by the same SmartDuka Customer Rules and SmartDuka Customer Care.

 

You can contact the shop directly or SmartDuka Customer Care in Africa.

SmartDuka Customer Care is open 24/7 all day, all night, all year.

The contact details for the vendor shop AND SmartDuka are in the footer at the bottom of any page.

You can call, chat, WhatsApp, or email.

 

During checkout you can choose:

  • Delivery to your door, or
  • A pick-up point.

Your order is always shipped directly from the vendor by authorized delivery partners guaranteed by SmartDuka.

There are no middlemen and you do not have to arrange any shipping.

The delivery time depends on which country the product comes from:

  • Products from same city is same or next day.
  • Products from you country (but a different city) is 1 - 4 working days.
  • Products from another country is 10 - 18 working days.

Standard delivery operates Mon - Sat from 08:00 am to 07:00 pm.

SmartDuka will do our best to deliver within the stated time, however we cannot be held responsible for any delays.

You get FREE INTERNATIONAL SHIPPING to Africa and across Africa.

On checkout you only pay the low local delivery fee.

There are no other service fees.

Good News.

You can shop anywhere in the world and use your local African payment options (mobile pay).

You can also use a debit or credit card.

We support 50+ payment options, including your preferred national payment option.

Unfortunately NOT.

As we offer products from many vendors around the world, our operation allows only for payment at checkout.

You still have SmartDuka Money Guarantee, and our vendors are only paid after you received your products.

YES.

We only sell genuine products and brands from approved vendors. No fakes, no copies.

Both.

Each product has a flag showing its origin.

The price you see is what you get, whether the vendor is local or from another country.

No matter which country you shop in, it is the same simple way.

  • Find your favourite products on this shop.
  • Add them to your shopping cart.
  • When you are ready click on your cart and go to “Checkout”.
  • Follow the checkout steps (if you do not have an account, one is created and it is for free).
  • You will always get an order confirmation on the last page and a copy on your email. 
  • We deliver to your door or your convenient pick up point.

You do not have to arrange shipping, deal with customs service or talk with middlemen.

You do not have to go to the airport and beg for your products. We handle it and deliver to your door.

Nor are there any price surprises. The price you see is what you get.

Our duty service partners in Europe and USA ensure foreign taxes and VAT are deducted, so you avoid paying it twice.

 

YES.

You do not have to invent any excuse to return or exchange a product.

You have two (2) options:

  • Return local in your own country: You save high return fees, and you get a credit to select other products.
  • Return to the vendor: You get a cash refund.

 

To make a return:

  • Request a return in writing (before you make the return, so we can arrange the best option).
  • Initiate the actual return within 8 (eight) days from you received it.
  • You can use our shipping services or chose your own.
  • When we receive the returned product, we check them and inform you of accept of return.
  • You will get a cash refund (return to vendor) or if you return local you save shipping and get a credit refund.

IMPORTANT:

  • Make sure all original packaging is returned and in undamaged condition.
  • Products must be returned in same (new) condition as when you received them.
  • Products cannot be used, expect for careful trying out for impression.

 

YES. There are some exceptions, where a return cannot be granted due to regulations, hygiene reasons, copyright reasons or other reasons.

The general exceptions are:

  • Food and beverage products.
  • Intimate products like underwear.
  • Electronic content like music, movies or downloaded products as copyrights may apply.
  • Any product that was damaged after you received it.
  • Any product used beyond normal limited try out IMMEDIATE upon receipt.
  • Some products can only be viewed for evaluation, like perfume.

You can of cause always make a return if we made a mistake or the product does match what is promised by the vendor.

YES.

Exchanges work the same way as returns.

Returns and Exchanges take around 3-5 working days to process from the receipt of the return package.

It depends on the situation:

  • If we made a mistake, e.g. wrong colour, then you get a replacement at no extra cost.
  • If the product was damaged before you get it, then you get a replacement at no extra cost.
  • If the product does not fit, then you can get an exchange with free delivery, but you cover the return cost.
  • If you do not like the product, then you cover the return cost.

"At no extra cost" means we cover the cost of both return and re-delivery.

A coupon code is a discount feature which you use during checkout to get a better price.

Coupon codes are either informed directly to you or announced public on the online store.

During checkout you will see a section where you can insert the coupon code.

After inserting the code, your discount is automatically calculated and shown on the Checkout.

You will also see that the total amount is reduced.

Credit is as good as cash.

You can be used for online shopping on this store or any other affiliated SmartDuka store in the world.

Your total Credit will always shown on your SmartDuka account and during checkout.

During checkout you can insert any Available Credit you want to use.

How do I get Credit?:

  • It can be awarded to you by SmartDuka or a SmartDuka vendor.
  • It can be a compensation for an inconvenience.
  • It can be a refund for a product you returned.

You can buy gift cards for others (well, and for yourself if you like).

Our gift cards can be use on any affiliated SmartDuka store in the world.

Terms & Conditions

These terms are latest revised, changed or modified 2021, 28th February.

You accept that these latest terms apply, regardless if you previously have shopped under or read an older version of Terms.

This site, smartDuka.com (or any other Top Level Domain like “co.ke”, “co.ug”, “co.uk”) or Applications used by Us is operated by SmartDuka Inc., a registered entity in United States of America.

The expressions “Site”, “We”, “Us” or “Our” shall mean “SmartDuka.com”.

By accessing and using the Site, you confirm you understand all Terms and Conditions, and your continued use of the Site constitutes your acceptance of any changes in Terms and Conditions.

The Site reserves the right to change, modify, add, or remove portions of the Terms and Conditions at any time. Changes are effective when posted on the Site.

If you do not agree to the Terms and Conditions, you shall not use this website.

Contact & Support

Mail address:
customer@smartduka.com
Customer Support:
(+254)-750 800 800
Opening Time:
24/7 every day all year
Location:
90 Canal Street Boston MA

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